terms & conditions

Bliss Lau is the commodity items of Simply Bliss Incorporated.
blisslau.com and all the content and services are provided by Simply Bliss, Incorporated under the following terms and conditions. By visiting or shopping at this website you agree to accept these terms and conditions. It is your responsibility to read and understand them. If you do not agree to these terms and conditions, please do not use the www.blisslau.com site.

Copyright
Everything on this site, including images, drawings, sound, graphics and text, is protected by worldwide copyright and other proprietary laws and treaty provisions. blisslau.com grants you a limited license to access and make personal use of this site, and not to download, except where specifically invited, nor to duplicate, sell or modify, any portion of this site without express written authorization from blisslau.com. You agree not to access this site by means other than that provided by blisslau.com.

Your Account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. blisslau.com may sell products for children, but we sell them only to adults. If you are under 18, you may use blisslau.com only with involvement of a parent or guardian. Simply Bliss, Inc. reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

User Warranties
In placing an order, you warrant that you are over 18 years of age, and that you are providing blisslau.com with accurate, true, and complete information, and that you have the authority to place the order.

Changes to Terms and Conditions and To Site
blisslau.com reserves the absolute right to modify or change the terms of use of this site with or without notification. If you disagree with any changes to the terms, your sole recourse is to stop using this site. Prices are subject to change without notice. If a product is listed at an incorrect price, blisslau.com reserve the right to refuse, cancel or limit any order placed at the incorrect price.

Disclaimer of Warranties
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK AND THAT THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. blisslau.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THIS SITE.

TO THE FULLEST EXTENT PERMISSIBLE BY LAW, blisslau.com DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE INFORMATION AND SERVICES PROVIDED ON THESE SITES AND THE MERCHANDISE OFFERED AND SOLD AT THIS SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT, PRICE, AVAILABILITY, OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THIS SITE.

blisslau.com WARRANTS THAT THIS SITE, THEIR SERVERS OR EMAILS SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. blisslau.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Indemnification
You agree to indemnify and hold harmless blisslau.com and Simply Bliss Inc. and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this site.

Choice of Law
By visiting blisslau.com you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and blisslau.com or Simply Bliss, Inc. Any disputes arising between you and Simply Bliss, Inc. shall be settled and determined in New York, NY in any court having jurisdiction thereof. By visiting blisslau.com you irrevocably submit to the jurisdiction of any of said courts for purposes of resolving such disputes and waive any claims or defense of inconvenient forum or lack of personal jurisdiction.

Termination
We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.

Information Collection and Use
Simply Bliss, Inc. is the sole owner of the information collected on blisslau.com, The information is used entirely and only by us, except in cases where we use third party agents to perform certain functions for us, such as credit card processing, delivering packages, fulfilling orders or analyzing data. In those cases, we provide only the information necessary for the performance of those specific functions. We will not sell, share or rent this information to any other entity for any reason. We use the information you give us to personalize the service to individual needs, to service customer requests, to respond to customer queries and other communications, and to improve our service generally.
Other than as set out above, you will receive notice when information about you might be used for any other purpose or go to any other third parties, and you will have an opportunity to choose not to share the information.

Logging In
Anyone using the web can enter blisslau.com, but in order to make purchases from these websites, a user must first log in. During log in, a user is required to give contact information (such as name and email address). Logging in involves creating a username and password, which when entered later, allows access to a personal account, with purchase history and other information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Ordering
We request additional information from the user on our order forms. Here a user must provide contact information (like name, billing and shipping addresses) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the user. You are given the choice of not having us store this information.

Sharing
We may use a third-party credit card processing company to bill users for goods and services. These companies are not authorized to retain, share, store or use personally identifiable information for any secondary purposes.

Email Communication
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on new products or activities at the store or gallery, or other information we think may be of interest. Site and Service Updates.

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to the account via email or phone.

Disclaimer & Privacy Policy
The information we collect through our Site helps us provide you with information specific to your needs and interests. This privacy policy (the “Privacy Policy”) covers Bliss Lau website (the “Site”). Please read below to review our Privacy Policy and the types of information we gather through our Site. In this Privacy Policy, “we”, “us”, “our” and other similar references mean Bliss Lau and “you” and “your” and other similar references mean a specific user of the Site. By visiting the Site, you accept the practices described in this Privacy Policy.

Privacy should be an important consideration when making decisions about purchasing on line. We promise responsible handling of sensitive customer information, and the following details our policy regarding the information we collect from our customers and what we do with it. By using our website, you are agreeing to the terms of this privacy policy.

Gather and Use Information
(i) Cookies. Cookies are pieces of data assigned by a web server that uniquely identify the browser on your PC. Websites typically use temporary cookies called “session” cookies to ensure that you are recognized when you move from page to page within one site and that any information you have entered is remembered. For example, if an e-commerce site did not use session cookies then items placed in a shopping basket would disappear by the time you reach the checkout. Websites also use cookies called “persistent” cookies to enable a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered. Bliss Lau attempts to install both persistent and session cookies when a user arrives at our Site. Cookies enable our systems to gather information about your navigational patterns through the site. Viewers have the option to accept or disable cookies at any time through their browsers. Visit the “help” portion of your toolbar for more information. If you block or refuse to accept cookies, or delete cookies between visits to the site, you may not be able to access or use certain features or functions of our Site.
(ii) Server Statistics. We collect general statistics to track user trends on our Site. These statistics include hits to our server, the types of browsers used to access our Site, page views, and navigational patterns. The information that is collected in this manner does NOT provide us with any personally identifiable information about our users. It helps us track “where” our users are coming from. This allows us to pinpoint high traffic areas and determine the most effective ways to communicate with our users. As part of that ongoing analysis, Bliss Lau also uses devices called “web beacons” to help us identify when emails sent to you have been received and read. In order to prevent the introduction of viruses and hackers into the House on Genesee site we may collect information, such as IP addresses, into a log file to be used to identify potential hackers of the Bliss Lau site.
(iii) Personal Information You Provide Us. For the purposes of this Privacy Policy, "Personal Information" is any information that identifies you, would enable someone to contact you, or that describes your relationship with Bliss Lau. We collect and store Personal Information when you register to use our Site, ask a question, complete a form, conduct a transaction, or send us an email. While you are not required to submit any information to our Site, if you do not provide the requested information, you may not be able to access or use some of the features and functions of our Site and we may not be able to provide you with certain services. Bliss Lau uses your Personal Information to complete transactions, respond to your requests, deliver the products and services you request, and notify you of promotions, updates, or special offers (which may be offered by Bliss Lau or one of its Site Affiliates via email) that we think may interest you.

Security Procedures Used To Protect Personal Information
We use physical, electronic, and administrative safeguards to assist us in preventing unauthorized access, maintaining data accuracy, and correctly using your Personal Information. Except as specified in this Privacy Policy, we use commercially reasonable efforts to limit access to your Personal Information to the employees, agents, and officers of Bliss Lau who need the information for their jobs.
This web site takes precautions to protect our users information. When users submit sensitive information via the web site, their information is protected both online and off-line.
When our log in/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with encryption software. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked (as opposed to un-locked, or open, when you are just surfing).
While we use encryption to protect sensitive information online, we also take measures to protect user information off-line. We do not store credit card numbers from online transactions and, at log in, users are offered the option of not having their billing or shipping address details stored in our customer database. If such an option is exercised, those details will remain only on the customer order form, which is necessary to track customer orders. Access to the customer database is limited to those employees with a need to perform specific functions (such as shipping, order transaction, customer service, and billing) and each access is password protected.
All email communication regarding sales orders will refer to credit card numbers only by their final four digits.

If you have any questions about the security at our Web site, you can send an email to info@blisslau.com.

External Links on our Site
We are not responsible for how these other companies or organizations collect, use, disclose, or secure the information that you provide them. If you choose to access a third party Site linked to our Site, you do so at your own risk and subject to any terms of service or privacy policy (if any) associated with such third party Sites.
Please be aware that blisslau.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This Privacy Statement applies solely to information collected by this Web site.

Collection of Information from Children
Bliss Lau does not direct any of our content specifically to children. Users of our Site are required to be at least 18 years old, and any user under 18 is not an authorized user. If we learn that a user is under thirteen (13) years of age, we will promptly delete any Personal Information we have collected about that user.

Correction/Updating Personal Information
If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data. This can be done online by making corrections to the relevant data in the Customer Account or by emailing Customer Service, or by notifying us by mail.

Notification of Changes
If we decide to change our privacy policy, we will post those changes so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users in advance by email and users will have a choice as to whether or not we use their information in this different manner. Unless permission to use information in another manner is granted, we will only use information in accordance with the privacy policy under which the information was collected.

Taxes
blisslau.com will withhold sales taxes for purchases shipped to any location in New York. Users are responsible for all sales taxes and other taxes on merchandise shipped to other states. The rate of sales tax imposed in New York will be that of New York City, 8.875%.

Photography
Due to screen defaults and photography techniques certain pieces may appear slightly larger or smaller than in actuality, stones may appear lighter or darker than in actuality and the color gold color may vary from that in actuality.

Product Care
Bliss Lau jewelry is made from very resistant materials but the unique stones and natural pieces used are very fragile and delicate , so they have to be handled with care.

Most Bliss Lau pieces can be simply cleaned with a damp cloth. Metals such as gold, silver, alloys, copper, and brass should be cleaned using specialized products particular to the corresponding metal plating or finishing. Bliss Lau is not responsible for natural discoloration in materials or damage due to improper care. The materials we use have particular irregularities, differences and discolorations. These characteristics should be embraced as natural and part of the product. Bliss Lau jewelry is produced with a conscious and respectful outlook toward the environment and the people that produce them.
*Note: Bliss Lau is not responsible for material natural discoloration or damage due to improper care.

Size & Fit
To ensure a proper fit, Bliss Lau offers a ring sizer and instructions to be shipped for you use, ensuring proper ring size and fitting. The fee for this service is $50 and upon return receipt of sizer and instructions, the fee will be a credit for your purchase.
Email info@blisslau.com to request this service.

Orders
Most in-stock orders ship on the Thursday following date of purchase, pending availability.
An order placed on a holiday or on weekends will begin processing the next business day. Orders ship from our Studio in New York, NY.  If items in your order are out of stock, we will notify you via e-mail. If an item is on backorder, you will be notified of status and shipping date in the item description. Most backorders ship within 2-6 weeks.

When your order ships, you will receive an email update. When you receive your order, please inspect it carefully for damage. Try on your merchandise indoors to ensure it fits properly, taking care not to tear or scuff the product.
If receive a defective product you must notify us within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion.

* Note: Applicable sales tax will be charged for all orders shipping within NY.

SHIPPING US ORDERS

    •    Orders shipped UPS and pricing is dependent on weight and size.
    •    We are not able to ship to P.O. Boxes.
    •    Deliveries are drop off and do include a signature unless specified.
    •    Please make sure to provide an appropriate address for package deliveries.
    •    We will email a tracking number once the order has shipped
    •    For faster shipping options, please contact us at sales@blisslau.com

* Note: Delivery times do not include Saturdays, Sundays or Holidays

INTERNATIONAL ORDERS
    •    Orders are billed in US dollars.
    Orders are shipped USPS express international, and a tracking number is issued.
    •    Orders can be shipped UPS international, and a tracking number is issued.
    •    Shipments are delivered 4-14 business days after packages are processed at UPS office.
    •    Duties and taxes are not included in MHT shipping charge.

Unless otherwise specified, blisslau.com will use its best efforts to ship all merchandise within two business days of purchase. Delivery estimates are good faith estimates only. blisslau.com will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes. The risk of loss and title for all merchandise purchased passes to you upon our delivery of the merchandise to the carrier.

In an small effort to save the world, Simply Bliss, Inc. reuses boxes and sends your objects in perfectly, imperfect packaging. Recycling is beautiful. Shipping is offered through USPS International shipments may be charged various importation taxes and fees depending on the destination country. All duties and fees are the responsibility of the receiver. We ask that you please research this prior to placing your order.

Special Orders
Once a Special Order is placed on a customer’s behalf, special orders are not cancelable and are not returnable, for credit or for refund. Items which are special orders are clearly noted as such, and customers are required to sign a waiver specifying their understanding and agreement with these terms.

Repairs
For repairs please email info@blisslau.com with the following information:

The item in need of repair and the repair to be addressed; The original sales invoice; Your contact information.

If we determine that we can accept your repair we will email you, the client, an return authorization number and shipping information. A repair estimate will be provided either prior to or upon receipt of your item, depending on the nature of the repair. We are not responsible for your item until it is in our possession. Repairs typically take 4-6 weeks.

Buying Off-line
We accept most major credit cards. We can take your order in a variety of ways, and yes you will have the same choices of gift-wrap and message. You can telephone us, with your credit card details, at +1 (646) 666-0411, or you can email us at sales@ blisslau.com.

Change or Cancel Order
Once you place your order, your credit card will be charged. You will only be charged for the items that you ordered, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for errors made during order, address or credit card entry.
Please call us at +1 (646) 666-0411 as soon as possible to discrepancies with your order. Once an order has begun the manufacturing process we are no longer able to modify your order.

Inquiries
For all inquires, please email info@blisslau.com.

In Summary
Simply Bliss, Inc. is committed to protecting your privacy. The information collected from our Site helps us better understand our market and consumer interests. This allows us to serve our customers and business associates with the level of satisfaction they deserve.
If you have questions or suggestions regarding this Privacy Policy or our privacy practices please send an email message to info@ blisslau.com.