Returns and Exchanges

Our Return and Exchange Policy

How do I make a return or exchange?

If you are not satisfied with your purchase, please email our customer service department at hello@blisslau.com. Your request for return will be answered by our customer service team within 1-3 business days, and will provide further instructions for sending in your return.

All orders will incur a 10% restocking fee (not to exceed $500) for returned items. Items being exchanged for another item will not incur the 10% restocking fee. 

Except where indicated, merchandise purchased from blisslau.com may be exchanged to Simply Bliss, Inc. only within 3 days of receiving your purchase and only if accompanied by original receipt and in original condition and in original packaging. Exchanges will incur additional shipping charges. All custom and one of a kind orders placed through blisslau.com or directly through Bliss Lau are final sale.

What items can be returned and how long do I have to make a return?

We accept returns for in stock silver and fine jewelry for up to 3 days after items are delivered/ received by the purchaser. The items must be unworn/unused and must be returned in their original condition and packaging.

Customized, engraved, or bespoke jewelry orders are final sale. Gift Cards, accessories, and home goods such as jewelry cleaners, gift wrapping are final sale.

We check all merchandise for defects and damage prior to shipment and do our best to ensure that you receive exceptional product. Note that it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Merchandise that has been damaged by the purchaser/ recipient will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer.

Is there a Restocking Fee?

All orders will incur a 10% restocking fee (not to exceed $500) for returned items. Items being exchanged for another item will not incur the 10% restocking fee.

How can I ship my return or exchange back to Bliss Lau?

After your return has been confirmed via email with our sales team, please ship your return or exchange with its original packaging via a parcel service that is traceable and insured. We highly recommend insuring your parcel as we are not responsible for returns lost in the mail. The client is responsible for all shipping costs. Please allow 1-3 business days for us to process your return upon receipt. Original shipping charges (if applicable) will not be refunded.

To make a return or exchange, you will need a Return Merchandise Authorization number. Please email us at hello@blisslau.com and include your order number and a list of the item(s) you are exchanging in the body of the message. We'll then reply back with your RMA #, which you'll need to include in the address field of your package. This RMA # is very important to ensure proper tracking and handling of returned goods. Do not ship any product(s) until you have received an RMA #.

Please ship via certified US Mail, UPS or FedEx to:
Bliss Lau
195 Chrystie Street, 
Suite 603F
New York, NY  10002
646-666-0411

Please make sure that you include your name, address, telephone number, order number, and e-mail address. Upon receipt of the shipment, blisslau.com will contact you by email to confirm your exchange. Please reference your RMA number when calling or emailing to check on the status of your return.
Internet exchanges may also be made in person to Simply Bliss, Inc. by contacting us and setting up an appointment through sales@ blisslau.com.

How long will it take to receive my refund?

Please allow 1-3 business days for us to process your return upon receipt. Original shipping charges (if applicable) will not be refunded. Please allow 3-10 business days for the credit to appear on your account.

Which items are final sale?

Customized, engraved, or bespoke jewelry orders are final sale. Gift Cards, accessories, and home goods such as jewelry cleaners, books, and pottery are final sale.